FAQs

For domestic orders, we offer two shipping options:

Standard Shipping (3-6 business days)

Free for orders $75+
$10 USD flat rate for orders under $75

Express Shipping (2-3 business days)

$25 USD flat rate

For international orders, we currently offer Standard International Shipping only at a flat rate of $25 USD. Please note that processing and delivery times may exceed the estimated timeframe.

All shipping costs will be automatically calculated at checkout based on your delivery address and order details.

Orders placed before 12 p.m. local warehouse time are generally processed the same business day. Orders placed after 12 p.m. are processed the next business day.

Since we fulfill orders from multiple warehouse locations, the cutoff time applies to the local time of the warehouse shipping your order. Processing times may vary for certain products.

Once your order is fulfilled, you'll receive a tracking number via email. Track your package anytime on our order tracking page.

Generally, orders cannot be edited or cancelled as they are processed very soon after being placed. If you need to request any changes, please email us, though we cannot guarantee the request can be accommodated once the order is in process.

If your order shows as delivered but you haven't received it yet, we recommend waiting a few days, as packages sometimes take longer to arrive. It's also worth checking with neighbors or roommates who might have accepted the delivery on your behalf.

Unfortunately, once a package is in the carrier's hands, our ability to assist is limited. We encourage you to contact the carrier directly with your tracking number to help locate the package.

If you purchased shipping insurance at checkout, you can file a claim here.

When your shipping label is printed, a tracking number is generated immediately, but this doesn't mean the carrier has physically picked up your package yet. The carrier typically takes 1-2 business days after pickup to register the shipment in their system and activate tracking.

We currently deliver to all countries except Russia and Ukraine due to ongoing conflicts in those regions. Please note that shipping restrictions are subject to change based on global circumstances.

International orders may be subject to customs duties, taxes, and other import fees based on your country's regulations. These charges are not included in your order total and will be collected by your local customs authority upon delivery.

We recommend adding your phone number to your order in case your local customs office or carrier needs to contact you.

Yes. If you'd like to start a return or exchange, please visit our returns and exchange portal.

Please note that international returns and exchanges are not accepted.

The longevity of your apparel depends on proper care. While specific requirements may vary by item, following these general guidelines will help maintain your garment's quality:

Machine wash your items in cold water with similar colors to prevent color bleeding and maintain fabric integrity. This gentle approach helps preserve both the material and any printed designs.

Never use bleach on your garments as it can damage the fabric fibers and cause discoloration, particularly affecting any printed or dyed elements of the clothing.

While air drying is best, if you need to tumble dry, use the lowest heat setting possible and remove items promptly when done. Extended time in the dryer, even after clothes are dry, can lead to unnecessary wear and potential shrinkage.

Keep your garments away from dry cleaning processes, as the harsh chemicals used can damage the fabric and any special finishes or prints on the material.

For printed items, skip ironing altogether to prevent damage to the design. The heat from an iron can cause prints to crack, peel, or become discolored.

Always line dry your garments in a shaded area to prevent sun damage and fading. Direct sunlight can cause colors to fade unevenly and weaken fabric fibers over time.

Still have questions? Email us.